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How Do I Return An Item?


Due to the edible nature of our products, we can only offer a refund if an incorrect product was shipped.

If an incorrect product was shipped to you, please file a RMA (Return Merchandise Authorization) request within 14 days from the date of purchase. This can be done for any completed order by sending an email to kanpeki.cs@gmail.com. Follow the detail instruction below.

Once the request has been approved, you will receive a refund or replacement.


Snacks and Tangible Foods


STEP 1: Get a Return Authorization number (RA#)

 Email us at kanpeki.cs@gmail.com to let us know if you want a replacement or a refund.

 You may return merchandise to us within 14 days of purchase.

 Be sure to include your Order Number along with your request.

 We will provide you with a Return Authorization number (RA#).

 We will provide you with written instructions on how to return your products.

 Please DO NOT return any products to us without a Return Authorization number (RA#).

STEP 2: Return your item(s) as instructed

 Ship your products to us prepaid, insured, with a tracking number for proof of delivery.

 Return products to our Shipping Address.

 Clearly write your Return Authorization number (RA#) on the outside of the box.

 Please note that shipping and freight charges are non-refundable.

STEP 3: Your choice – refund or replacement

 After all of the above are complete, and we receive your products...

(A) we will promptly send you a replacement, or

(B) we will promptly issue your refund – your choice.

IMPORTANT: Please note the following

 You may return merchandise to us within 14 days of purchase.

 RA#'s are valid for 14 days from date of issue.

 Shipping and freight charges are non-refundable.

 Special-order items are non returnable.

 Products returned to us without an RA# are not accepted and will be returned to you by your shipper.


Undelivered Packages & Unauthorized Returns


Due to changes in shipper policies (TaQBin, GDex, Skynet, etc.), you will be charged a "return shipping fee" if your package is returned to us for any reason, such as:

 You provide us with an incorrect or incomplete shipping address.

 You refuse to accept a package when it is delivered to you.

 You are not present to sign for a package delivered to you.

 You change your mind about an order after you place it with us.

We recommend the following to avoid a "return shipping fee" charged to your account:

 Provide an accurate, complete shipping address.

 Check your order carefully before you submit it to us.

 Make arrangements to sign for your package when it is delivered to you.

 Do not refuse a shipment when it is delivered to you.

 Before returning merchandise to us, contact us to obtain a valid RA#.